Sunday, September 26, 2010

Hello Customer Care...Anyone On the Call?? ...!!


Beautiful thing about learning is that nobody shall take from You - Oprah

Lolzzz …People its been 14 big months in this big corporate world of wipro. And once when you go down the memory lane it feels nostalgic and still the day when i was weeping like a kid when I stepped into this hitech world. All I wanted, at that point is to go back and start my job as a teacher at a local college.but I would have regretted if would have done that..Chalo people,even 2day for most of the educated folks an MBA grad joining a Bpo is awww!!! But I guess god has lost his geometry box while designing my carrier and I guess it was a clever move as he wanted me to learn..!!

People there are only a few truths in the stories that we read about this Bpo world because they are painted in such a way and presented that at the EOD it bounds us to believe that bpo doesn’t teach any thing and its all and all a ruin of carrier.but I can,say that it teaches us the nonsense’s of the corporate world for the tier two city folks because they come from small city n Bpo’z like a dream ticket for them into the tinsel town of corporate because the transition that he can get through the Bpo industry can sure they cannot achieve in any other industry and when time comes for them to assume another role in a different position am sure they shall bang that..

Yeah People sometimes its too hard not to feel exhausted and when u doing the job of calling its hard because you area videshi and not a desi..the kind of pressure disconnecting the calls while you are sleeping in the mornings. the kind of pressure in the office ,the 7:30 pm pressure(this is when the survey files come in);Supervisor shouting to respond to messenger;doing cab registrations;;damm praying that customer should be a closed case ..making customer false promises with ultimate aim that of grabbing customers credit card number…at the end making sales…so much pressure that waiting for a weekend part but sleeping all tym..lol…J


But you also have a lot of happiness and fun talking to people and some very good people..still remember a funny situation where I had a customer Susan,and sold her a warranty and she had an American Express and after giving the Credit card number I asked mam can I have the CVN 3 DIGIT no plz and she says amex has a 4 digit and she was laughing after the sale and said that dude Amex holders are the A-CLASS people in the states so watch out for them and put them all costly things they shall never say no..hehe


Wipro has given me a lot of opportunities to dine with a lot of people and also made friends ofa life tym…different religions;kindz of mindset’s and most importantly the importance of relationships its only when u are away from some one u get to know their importance (Family …yaar nothings else am a bhola person here…lol..)The importance of hard work is also one important thing I learnt here because one day u find all people praising you because of ur work and when u put down a lil bit of hard work and the next day u find people gossiping on u and saying you good for nothing so only thing I say is hard working and making smart moves work out here in this world..shall take u far..


Things that I can carry forward for my future shall be as a student of human psychology its important for me to learn different kinds of people and I am learning this by talking to different people round the world every day so no regrets and no complain. Lastly very soon it shall be the time in my lyf again where I shall assume another role and move out of one stage and get into another that’s my dream job “Hr”.Hopeing of getting into wipro’s Hr Dpt and I know I have to play the game of patience with god till than..:)

Ending my Pages with Steve Jobs words that “Every experience in life is like a star and it shall have its connection at some part of life..!! and his childhood lessons made him discover Mac O/s and hope that my Bpo stars fetch me good yummy fruits in future..:)
Experience is the Real Bench Mark..